Returns & Refunds

Cancellations and Refunds 

• If the Customer ordered a Product or Products with popular finishes (for example colour, stain or fabric). the Company, at its discretion, will allow a cancellation.
• If, however, the Customer ordered a Products or Products with less popular finishes and production has commenced on the order, a cancellation will not be allowed.  
• Where a cancellation is accepted by the Company, the Customer will be refunded in full.  All refunds will be made into the account from which payment was made.  Bank confirmation regarding the banking details may be required in order to process the refund.
• All refunds will be made within 30 days of cancelling the order.  This applies to refunds on Products returned as well.

Returns

• Where a product does not require personalisation or customisation in any way, there is a "cooling-off" period of 7 days of receipt of the Product to return it, provided they are unassembled, unused, undamaged, and sealed in their original packaging. In such a case, the customer will bear the cost of returning the order. The Company will refund the customer the cost of the Products less a 10% handling fee and the delivery fee.
•  Where a Product has been personalised or customised for the Customer (for example, colour, stain or fabric), the “cooling-off” period does not apply nor can the Customer cancel the order once it has been processed.The Customer must inspect the Products within 7 days of receipt to ensure that they are not damaged and/or that all component parts have been received. If there is damage or missing components, the Customer will give the Company written notice of the problem along with photographs (if relevant).  Such notice must be sent to sales@godaily.co.za. No word from the Customer within this period will be seen as an acceptance from the Customer that the products were received in full and undamaged.
• If components are missing, the Company will send these to the customer at the Company’s expense as expeditiously as possible. 
• If the Product is damaged, the Company reserves the right to ask the Customer to return the Product in its original packaging. The Company also reserves the right to inspect the Product to ensure that it is indeed damaged. The Company, at its discretion, will either replace the damaged Product, repair the damaged Product or refund the Customer after the Product has been inspected.
• If the Customer does not follow the assembly instructions when assembling the Products and thereby damage the Products, the Company cannot be held liable.
• All discounted or Products on sale are sold as is and cannot be returned and will not be refunded.